Please contact the following for all your sales inquiries







North America Sales




For all North America inquiries regarding, pricing, model numbers, partner sourcing, application assistance and
lead time, Please contact sales.bioterminals.us-can@idemia.com or 1-800-444-0496.

For all North America purchase order inquiries and submissions, please contact bats.orders@idemia.com or 1-800-444-0496.

For any US Accounts Payables or Accounts Receivables inquiries, AccountsPayable@us.idemia.com or 1-800-444-0496




Assistance outside of North America




For all Pre-Sales support, please contact Andrew McCartney @ andrew.mccartney@idemia.com or Stephane
Pottier @ Stephane.Pottier @idemia.com.

For any order inquiries outside of North America, contact: +33 (0)1 58 11 88 39.

For any other request, please contact Valerie Boudenan @ Valerie.Boudenan@idemia.com or +33 1 58 11 87 17.




To place a support ticket




Email:support.bioterminals.us@idemia.com Sending an email automatically creates a ticket in our support management system.

Phone: 1 (888) 940-7477 Hours: 5:30am-4pm pacific standard time (PST).

Please be prepared to provide place of purchase, serial number of Idemia product, as well as ecosystem information: access control panel, and cards (if applicable).