For all North America inquiries regarding, pricing, model numbers, partner sourcing, application assistance and
lead time, Please contact sales.bioterminals.us-can@idemia.com or 1-800-444-0496.
For all North America purchase order inquiries and submissions, please contact
bats.orders@idemia.com or 1-800-444-0496.
For any US Accounts Payables or Accounts Receivables inquiries,
AccountsPayable@us.idemia.com or 1-800-444-0496
For all Pre-Sales support, please contact Andrew McCartney @ andrew.mccartney@idemia.com or Stephane
Pottier @ Stephane.Pottier @idemia.com.
For any order inquiries outside of North America, contact: +33 (0)1 58 11 88 39.
For any other request, please contact Valerie Boudenan @ Valerie.Boudenan@idemia.com or +33 1 58 11 87
17.
Email:support.bioterminals.us@idemia.com
Sending an email automatically creates a ticket in our support management system.
Phone: 1 (888) 940-7477
Hours: 5:30am-4pm pacific standard time (PST).
Please be prepared to provide place of purchase, serial number of Idemia product, as well as ecosystem information: access control panel, and cards (if applicable).