Please contact the following for all your sales inquiries

North America Sales

For all North America inquiries regarding, pricing, model numbers, partner sourcing, application assistance and
lead time, Please contact or 1-800-444-0496.

For all North America purchase order inquiries and submissions, please contact or 1-800-444-0496.

For any US Accounts Payables or Accounts Receivables inquiries, or 1-800-444-0496

Assistance outside of North America

For all Pre-Sales support, please contact Andrew McCartney @ or Stephane
Pottier @ Stephane.Pottier

For any order inquiries outside of North America, contact: +33 (0)1 58 11 88 39.

For any other request, please contact Valerie Boudenan @ or +33 1 58 11 87 17.

To place a support ticket Sending an email automatically creates a ticket in our support management system.

Phone: 1 (888) 940-7477 Hours: 5:30am-4pm pacific standard time (PST).

Please be prepared to provide place of purchase, serial number of Idemia product, as well as ecosystem information: access control panel, and cards (if applicable).